Privacy Policy

Last Updated: February 11, 2026

This Privacy Policy describes how Daival (a unit of R & R Foods and Spices) collects, uses, and discloses your Personal Information when you visit or make a purchase from www.daival.in.

We are committed to complying with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws of India.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

• Personal Identifiable Information (PII): Name, billing address, shipping address, payment confirmation, email address, and phone number.
• Payment Information: We do not collect or store your credit/debit card numbers or UPI PINs. All payments are processed through secure, RBI-compliant third-party payment gateways (such as Razorpay/PhonePe).
• Device Information: Examples include version of web browser, IP address, time zone, cookie information, and how you interact with the Site.

2. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping via partners like Delhivery/Shiprocket, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

• Communicate with you regarding your order status;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products (Spices, Masalas).

3. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

• Logistics Partners: We share your name, address, and phone number with courier companies to ensure delivery.
• Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Cookies

We use cookies to improve your experience on our website. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to erase this information, subject to requirements of Indian Tax Laws (GST) which require us to maintain transaction records for a specific period.

6. Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

7. Security Practices

We have implemented reasonable security practices and procedures comprising of managerial, technical, operational, and physical security control measures to protect your data from unauthorized access, improper use, or disclosure.

8. Your Rights (Data Principal Rights)

Under Indian Law, you have the right to:

• Access the personal information we hold about you.
• Ask that your personal information be corrected, updated, or deleted.
• Withdraw Consent: You may withdraw your consent for us to process your data at any time by contacting us.

If you would like to exercise these rights, please contact us through the contact information below.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page.

10. Grievance Officer

11. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@daival.in.